Refund policy

Return & Refund Policy

Returns Eligibility

• Standard Items: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Custom & Personalized Orders: Because our architectural features, water fountains, and custom metalwork are made-to-order or custom-fabricated to exact specifications, custom products are final sale and cannot be returned unless they arrive damaged or defective.

How to Start a Return To start a return for an eligible standard item, contact us at sebastian@elementabcd.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

• Return Address: 343 Majorca Ave, Unit 507, Coral Gables, FL 33134.

• Return Shipping Costs: Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order immediately upon reception and contact us right away at sebastian@elementabcd.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that processing times vary by bank or credit card company. If more than 15 business days have passed since your refund was approved, please contact us at sebastian@elementabcd.com.